New Highlights
  • Ubuntu 14.04 has been released. Click below to Download the sameLINK

  • Fedora 20 with updated Repos has been release. Click below to DownloadLINK
Highlights

Policies

 

Complab has enforced new policies by which it will respond back to user queries. Click here for durther details.

 

Updates

 

Firefox 18.0.1, K-lite multi codec pack 10.6, adobe flash player 11, have been released. Click here to download the same.

News

CompLab, is implementing changes in its Mail Server. This is to overcome the slow response of our current Mail Server. Keep an eye this space for updates

Automated Scripts for Installation of Ifort on linux machines have been developed from our side. Refer to the Softwares menu for details.

Suggestions

We welcome any feedbacks on improving the CompLab facilities. You can contact us by sending us an E-Mail at the address complab@jncasr.ac.in

CompLab Policies

     The CompLab, in its endeavor to provide an uninterrupted computational work-flow around the JNCASR campus, has laid down certain policies. These policies are in place, so that issues are taken care of in a non-haphazard and traceable way, thus ensuring smooth functioning of CompLab.


     Our policies,

  1. CompLab entertains service requests through its Ticketing Portal only. This link can be accessed from the CompLab homepage.

  2. Service requests, to the extent possible, are solved in queue. Users are requested to wait for certain time before their turn comes.

  3. Urgent issues can be mailed to CompLab(complab@jncasr.ac.in), with a copy (cc) marked to the head of CompLab(head_complab@jncasr.ac.in). You must write one sentence to justify breaking the queue.

  4. It is mandatorily required that emails to CompLab be sent from user's JNCASR email id, unless infact the issue is related to non-functional JNCASR email id.

  5. Support service requests through phone calls are not entertained, because it is hard for us to track/document such issues.

  6. Personal visit to the CompLab to submit support requests is not encouraged, unless requested by CompLab engineers. Entry to the CompLab Server room is restricted and allowed to only authorized users.

  7. CompLab does not support warranty services for peripheral hardware. Please contact the corresponding vendor for the same.

  8. CompLab do not support personal worstation/laptop. Only office systems/workstations come under their supervision.

  9. JNCASR licensed software is installed only on systems used to official purposes. Please do not insist on getting it installed in your personal system.

  10. CompLab never supports/recommends/installs pirated/unlicensed/trial version software. CompLab can not be held responsible for any issues arising out of pirated/unlicensed software on user systems. You are advised to use Open Source software.

  11. CompLab has taken measures to block many websites/sources providing access to download pirated software, ebooks etc. Request raised to allow access to these resources are not entertained or replied back mentioning the same.

  12. Please "do not" disclose your passwords/credentials to anyone. CompLab can not be held responsible for any misuse of user credentials. You are requested to change your password periodically.

  13. Issues at “CompLab Computational and Printing Facility”, like paper jam, no paper, etc. are attended immediately.

  14. You are asked to refrain from using indecent, provocative, threatening or abusive language in your correspondence. All such issues are taken very seriously and marked for disciplinary action according to the “Communications Decency Act” and rules of the institute.

   While submitting support requests, the following details in the ticket/email are mandatory,


  1. Designation/department details for the person raising the issue.

  2. Details of the problem in as much detail as possible.

  3. All emails should be mailed from JNCASR email ID. Tickets must have JNCASR email ID and department extension mentioned.

  4. Ensure that the email/tickets have proper subject written.

  5. The complab@jncasr.ac.in is an official email ID. Please ensure that you use proper salutations and composing ethics in it. Do not use personal/friendly salutations in it.


By Order
Head, Computer Lab
JNCASR
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